Last updated: 17th September 2024
At YellowBox Waste, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website, use our services, or contact us.
1. Information We Collect
We may collect and process the following data about you:
- Personal identification details: Name, email address, telephone number, and other contact information.
- Usage data: Information on how you interact with our website, including IP address, browser type, and pages visited.
- Transactional data: Information about payments and services purchased.
- Communication data: Any emails, phone calls, or other communications between you and YellowBox Waste.
2. How We Use Your Information
We collect and use your personal data for the following purposes:
- To provide you with the services or information you request.
- To communicate with you regarding our services, including responding to inquiries and service requests.
- To process payments and manage billing.
- To improve our website and services through analysis of usage data.
- To send you marketing communications (with your consent).
3. Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases for processing your personal data:
- Contractual necessity: To fulfill our contractual obligations to you.
- Legitimate interests: To improve our services, operate our business, and communicate with you.
- Consent: For sending marketing communications (you can withdraw your consent at any time).
4. How We Store Your Data
We take reasonable steps to ensure your personal data is secure. All personal data you provide to us is stored on secure servers. We only retain your data for as long as necessary for the purposes outlined in this policy.
5. Sharing Your Information
We may share your information with trusted third parties, such as payment processors and service providers, where necessary to carry out services for you. We will never sell or lease your personal data to third parties.
6. Your Data Protection Rights
You have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to correct any incorrect or incomplete information.
- The right to request the deletion of your personal data (subject to legal obligations).
- The right to restrict or object to the processing of your data.
- The right to data portability.
If you wish to exercise any of these rights, please contact us at [email protected] or by phone at 01536 211 943.
7. Cookies
Our website uses cookies to improve user experience and track website performance. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
8. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns regarding this privacy policy or our handling of your data, please contact us at:
- Email: [email protected]
- Phone: 01536 211 943
Alternatively, you can write to us at:
YellowBox Waste
[Your Company Address]
10. Complaints
If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO) in the UK.